SHIPPING CHARGES TO CONTINENTAL U.S.
The rates below are current but subject to change at any time.
FREE UPS SHIPPING ON ALL ORDERS OF $349.99 OR MORE WITHIN THE CONTINENTAL U.S.
Orders under $50: will have $5.00 per order handling charge plus the freight as shown below
Pillows: $7 per pillow
Comforters: $15 per comforter
Featherbeds: $25 per featherbed
Please call 1-250-897-2085 for assistance
SUMMARY
RETURN POLICY: If you are not completely satisfied with any purchase for any reason, you may return it to us within twenty-one (21) days of receipt for your choice of a full refund or exchange. Refunds or exchanges will be made quickly upon receipt of the returned item. Item must be in their original condition and packaging. All items should be accompanied by your sales receipt. No returns after 21 days. Details below.
CANCELLATION OF CUSTOM ORDERS: Orders for items marked "Custom" are cancellable within 24 hours from the time of order with no penalty.
DETAILED POLICIES
STATE SALES TAX
Sales tax is charged only for deliveries to North Carolina and South Carolina, according to the rate for your county or municipality.
METHOD OF SHIPPING
Unless otherwise requested, we ship via United Parcel Service, ground service, within the continental United States and Canada. Shipments to Alaska and Hawaii will be shipped via UPS air or Federal Express unless another method is requested. Please email for shipping rates outside the continental U.S. or for Next Day Air or Second Day Air rates. Please inquire for service to Canada, Mexico and Japan. Foreign customers are responsible for import duties and fees.
SHIPPING TIME
All of our DeWoolfson down comforters, pillows and featherbeds are made at the time of order for shipment directly from our North Carolina factory within 24 to 48 hours. We will confirm a shipping date to you by email as soon as possible after receiving your order. In the event your order is delayed, we will keep you regularly informed.
CREDIT CARD CHARGES
When you submit an order to us for payment by credit card. No credit card information is kept by WhiteGooseDownComforters.Com. All confidential information is encrypted and maintained by our credit card processor and your bank. Cancellations after 24 hours and all returns will result in the forfeiture of a 15% cancellation fee. No returns after 21 days.
Returns
We reserve the right to inspect and return to you any item that is not acceptable for return. Refunds and exchanges cannot be made until we receive your returned item. For faster exchanges, we can charge you for the replacement item and credit your card when the returned item is received. Shipping charges are not refundable.
Note on Selecting the Right Comforter or Pillow
The most common reason for a comforter return is that it is too warm. If you are unsure as to what weight comforter is best for you, order one weight lighter than what you think you will need. We can add down to your comforter anytime within one year from the date of purchase, charging only for additional down added. However,we cannot remove down if a comforter is too warm. Mountain Air and Canadian Winter comforters are suitable for bedrooms with little or no heat in the coldest climates.
If the pillows you choose turns out to be too firm or too soft, we can adjust it for you anytime within one year from the date of purchase. If you would like additional firmness, we charge only for the down or feathers added. If we remove fill, then we return it to you in a cotton shell for later use or to have as a small pillow (bedding laws prohibit us from reselling down once it has been used, so it must be returned to you).
PLEASE SEND ALL RETURNS TO:
WHITE GOOSE DOWN COMFORTERS.COM "DEWOOLFSON RETURNS"
9452 Highway 105
Banner Elk, NC 28604
All returns must be accompanied by a copy of your sales receipts. We recommend that you insure your package and keep a receipt from your carrier for all shipments to DeWoolfson, as we cannot be responsible for shipments we do not receive. We also recommend a carrier that permits you to track shipments. If you use the U.S. Postal Service, be sure to request a delivery signature. Refunds on approved returns will be made as soon as practicable after returned merchandise has been inspected, generally within 24 hours. Shipping charges cannot be refunded.
CANADIAN RETURNS
Canadian customers returning merchandise are responsible for obtaining any refund of import duties paid directly from Revenue Canada.
WARRANTY CLAIMS
We pledge to promptly address and resolve all warranty questions and claims. In most cases it will be necessary for us to see the items. Questions about silk or down comforters or pillows will be resolved immediately when it is returned for inspection. Questions about goose down products may require consulting with our manufacturer, and we will work with you to assist you in your warranty claim.
